SiteKit Error: `Cannot read properties of undefined (reading ‘value’)

  • Resolved waleedkrashid

    (@waleedkrashid)


    1 year, 4 months ago

    Hi. I have been getting this SiteKit error, when I open Dashboard. This has been an issue for an year now and I contacted before but no solution worked.

    1. I have already tried disabling all Pluging using Health Check & Troubleshooting?plugin but I am sure problem exists without PLugins.

    2. I have tried clearing cache, using InCognito but no joy.

    3. I also tried Resetting SiteKit, and reconnect but issue prevails.

    Can anyone help please?

    `Cannot read properties of undefined (reading 'value')

    in UserDimensionsPieChart
    in div
    in Cell
    in div
    in Row
    in div
    in Grid
    in div
    in div
    in Widget
    in WithWidgetSlug(Widget)
    in DashboardAllTrafficWidgetGA4
    in WhenAnalyticsActive(DashboardAllTrafficWidgetGA4)
    in WidgetRenderer
    in div
    in Cell
    in WidgetCellWrapper
    in div
    in Row
    in div
    in div
    in Grid
    in WidgetAreaRenderer
    in div
    in WidgetContextRenderer
    in DashboardMainApp
    in DashboardEntryPoint
    in RestoreSnapshots
    in ErrorHandler
    in ThemeProvider
    in StrictMode
    in Root`

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hi @waleedkrashid Thanks for getting back in touch and sorry to hear you are still facing this issue. I’d be happy to help you find a solution for this. Thanks for sharing the information so far. Could you please also share the following:

    1. Your?Site Health information. You can?use this form?to share privately if preferred. Please also include your hosting provider here.
    2. A screenshot or recording of the error when you see it in the plugin.
    3. Do you encounter the same when setting up Site Kit on a temporary website? You can use this temporary website to test this.

    Let me know if you have anymore questions in the meantime.

    Thread Starter waleedkrashid

    (@waleedkrashid)

    Hi Adam. Thanks for the reply.

    1. I have submitted Site health using Google form link
    2. I attached screenshot of error on the form
    3. The issue happens at temp website too.

    The issue doesnt happen all the time and happens on Brave browser more often than Chrome [but happens on Chrome as well]/

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @waleedkrashid Thank you for sharing the information. I can see that you are currently not running the latest version of Site Kit. Is there any particular reason for this? If you are happy to, could you please update to the latest version.

    I also cannot see any screenshot added to the Site Health form you have shared so would you be able to share that once more or share here?

    Very interesting to hear that this also happens on the temp site. Can I ask if you have tried downgrading your PHP version from 8 to 7.4? If you are comfortable trying this could you please do so and let me know if you notice any difference?

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 4 replies - 1 through 4 (of 4 total)
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