SiteKit unable to reach WP API

  • Resolved ventsyv

    (@ventsyv)


    1 year, 8 months ago

    WP 6.1.1, PHP 7.4

    When I try to set up SiteKit, on the landing page I get a warning that SiteKit can’t access WP REST API. It looks like this: https://sitekit.withgoogle.com/documentation/troubleshooting/setup/#rest-api

    Console is reporting the following errors:

    googlesitekit-api-02db66acb2ee0657d925.js:1 Google Site Kit API Error method:GET datapoint:health-checks type:core identifier:site error:"The response is not a valid JSON response."
(anonymous) @ googlesitekit-api-02db66acb2ee0657d925.js:1

googlesitekit-api-02db66acb2ee0657d925.js:1 Google Site Kit API Error method:GET datapoint:developer-plugin type:core identifier:site error:"The response is not a valid JSON response."
(anonymous) @ googlesitekit-api-02db66acb2ee0657d925.js:1

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi @ventsyv,

    Thanks for getting in touch. As this error “The response is not a valid JSON response” is a generic WordPress error, which can be encountered outside of Site Kit, please share the following and we can investigate this further:

    1. Your Site Health information. You can use this form to share privately if preferred.??
    2. Did you have Site Kit successfully set up previously? I ask as from checking your public REST endpoints, it looks like you may have your WordPress files in it’s own directory. If you attempted Site Kit set up previously, the plugin may be trying to communicate with your site from an invalid location (or your WordPress install, before it was in it’s own directory).

    Once we have the above we can troubleshoot this further.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

    Thread Starter ventsyv

    (@ventsyv)

    Sorry for the late reply. I had some malware. After cleaning that up everything is working OK.

    Plugin Support James Osborne

    (@jamesosborne)

    Glad to hear it @ventsyv. If you have any further Site Kit queries be sure to get in touch.

Viewing 4 replies - 1 through 4 (of 4 total)
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