Sitemap Flashes on Safari with SmartCrawl Activated

  • Resolved devenb

    (@devenb)


    1 year, 9 months ago

    So this issue of the sitemap flashing before the page loads only seems to happen on Safari, mostly on the Industries pages but I did notice this on a few of the Services pages as well. This is occurring on stiverengineering.com, and during my troubleshooting I have discovered this issue stops when the SmartCrawl plugin is deactivated.

    I created a clone of the site on https://test.stiverengineering.com/ to troubleshoot this. I first attempted to update any plugin that I could update, including SmartCrawl but the issue persisted. (WordPress core version and theme were already up-to-date)

    I then began deactivating plugins one by one to see if a plugin could be causing an issue. When SmartCrawl is deactivated, the issue stops. Which you can see currently on test.stiverengineering.com which does not flash the sitemap, in comparison to the live stiverengineering.com site, which still currently flashes the sitemap on Safari.

    I found that there was a sitemap troubleshooting tool in SmartCrawl, so I reactivated to use the tool. The tool provided this message:

    You have another sitemap plugin conflicting with SmartCrawl’s sitemap post-sitemap1.xml. Please deactivate the conflicting plugin and try again.

    I noted that the site also has Rank Math SEO installed. Not entirely sure why there are 2 SEO plugins installed on the site, but I did not develop this site. I went ahead and deactivated Rank Math SEO, while keeping SmartCrawl activated, but the sitemap flash issue persists. I used the the sitemap troubleshooting tool again, and this time I got an unknown error:

    We found an issue with your sitemap post-sitemap1.xml, but unfortunately, we couldn’t fix it. Please contact our support.

    I have since reactivated Rank Math, and deactivated SmartCrawl on test.stiverengineering.com so you can see how it loads that way.

    The live stiverengineering.com site currently has SmartCrawl activated and Rank Math deactivated.

    I was just wondering if your support team has any recommendations. The website uses The7 theme, and was built with Elementor. It’s also using PHP 7.4, if that helps at all.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @devenb,

    Thank you for the detailed info on the issue.

    We couldn’t get any page flashing on our end in Safari. Did you manage to fix it?

    If the issue persists, please check if clearing the browser cache:
    https://www.refreshyourcache.com/en/safari-5/

    If that still doesn’t help, could you please try replicating it on the staging site, and also let us know your your Safari version (open Safari from the top menu, and About Safari, to see the current version).

    Best Regards,
    Dmytro

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @devenb,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

    Regards
    Nithin

Viewing 2 replies - 1 through 2 (of 2 total)
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