Siteorigin fail to load

  • Resolved zappoboy

    (@zappoboy)


    1 month, 1 week ago

    Newly installed Siteorigin plugin, it worked for about one hour, then:

    Unknown error. Failed to load the form. Please check your internet connection, contact your web site administrator, or try again later.

    Nothing wrong with internet connection. This happens when I try to add a widget like Origin Editor. Pages that I finished before still have the text but can no longer use Siteorigin editor, only basic.

    Anyone? Thanks Jan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    Hi Jan

    It sounds like the connection is being blocked; either by a hosting level firewall module such as ModSecurity or an installed plugin like Wordfence or similar. An easy first step is to temporarily deactivate all plugins except for Page Builder and the Widgets Bundle; does the issue persist with only the two plugins activated?

    Thread Starter zappoboy

    (@zappoboy)

    Thank you for contact.

    I tried to deactivate all other plugins except the two, not work. I do have a security plugin, called defender. Since it did work for an hour I immediately suspected this plugin, but deactivating did not help, could be something that comes from that plugin even after deactivation, but I have no idea what and where.

    /Jan

    Thread Starter zappoboy

    (@zappoboy)

    I have 5 websites up and running, but with Elementor. This is not interrupted by any internet problems. Speed test looks just fine.

    Plugin Support Andrew Misplon

    (@misplon)

    Hi Jan

    When the issue occurs you can open the console and check the error there. It should be available in red text as per https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. It’s possible the block is happening at the server level.

    Plugin Contributor alexgso

    (@alexgso)

    Hi zappoboy,

    You mentioned this happens with new SiteOrigin Editor widgets, but not previously created ones. Does this happen no matter what you add to the widget, or only after adding specific text?

    You mentioned you’re using a plugin called Defender. Is this that plugin?
    Security plugins often ignore the plugin activation system and instead refer to their own settings whether or not to function. This means that disabling the plugin, won’t prevent it from applying. I recommend disabling the WAF briefly to see if that allows you to perform

    Kind regards,
    Alex

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.