SIZE chart for not appearing on the products page

Hello @ojdacanay10

Thank you for reaching out and sharing the product link with the specifics.

We are unable to find any issues or a size chart link on the site.

Would you mind sharing a video with the issue?

We need the system report to determine if the plugin or theme is compatible to resolve this issue.

For System Report, go to Woocommerce > Status > Logs > copy and paste it here.

Best Regards,
Hitendra & Dotstore Team

Here is the system report

` WordPress Environment

WordPress address (URL): https://justwend.com
Site address (URL): https://justwend.com
WC Version: 8.1.1
REST API Version: ? 8.1.1
WC Blocks Version: ? 10.9.3
Action Scheduler Version: ? 3.6.2
Log Directory Writable: ?
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.2.10
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 8.3.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.1.1
WC Database Prefix: wpjc_
Total Database Size: 31.54MB
Database Data Size: 23.87MB
Database Index Size: 7.67MB
wpjc_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjc_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjc_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjc_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjc_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_actionscheduler_actions: Data: 1.02MB + Index: 0.98MB + Engine InnoDB
wpjc_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_actionscheduler_logs: Data: 0.50MB + Index: 0.39MB + Engine InnoDB
wpjc_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpjc_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wpjc_e_notes_users_relations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjc_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wpjc_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjc_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjc_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjc_nfd_data_event_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjc_options: Data: 14.03MB + Index: 0.14MB + Engine InnoDB
wpjc_postmeta: Data: 4.09MB + Index: 2.91MB + Engine InnoDB
wpjc_posts: Data: 2.39MB + Index: 0.50MB + Engine InnoDB
wpjc_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpjc_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpjc_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjc_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpjc_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpjc_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjc_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpjc_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjc_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjc_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjc_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_wc_product_attributes_lookup: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wpjc_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_wc_product_meta_lookup: Data: 0.14MB + Index: 0.31MB + Engine InnoDB
wpjc_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjc_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wpjc_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjc_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjc_yoast_indexable: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wpjc_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjc_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjc_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjc_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts

attachment: 882
custom_css: 1
customize_changeset: 77
elementor_library: 18
elementor-hf: 2
nav_menu_item: 49
page: 14
post: 3
product: 183
product_variation: 2191
pscw-size-chart: 7
revision: 124
shop_order: 2
size-chart: 15
wp_global_styles: 2
wpforms: 2 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (21)

AI Engine: Chatbots, Generators, Assistants, GPT 4 and more!: by Jordy Meow – 1.9.86
All-in-One WP Migration: by ServMask – 7.78
Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.14
Disable Right Click For WP: by Aftab Muni – 1.1.6
Elementor Pro: by Elementor.com – 3.16.2
Elementor: by Elementor.com – 3.16.4
Site Kit by Google: by Google – 1.110.0
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.16

Jetpack: by Automattic – 12.6.2
Newsletter: by Stefano Lissa & The Newsletter Team – 7.9.5
RumbleTalk Chat: by RumbleTalk Ltd – 6.1.9
Variation Swatches for WooCommerce: by CartFlows – 1.0.7
Product Size Charts Plugin for WooCommerce: by theDotstore – 2.4.3.2
WooCommerce Payments: by Automattic – 6.5.1
WooCommerce Shipping & Tax: by WooCommerce – 2.3.5
WooCommerce: by Automattic – 8.1.1
Yoast SEO: by Team Yoast – 21.2
WP Content Copy Protection & No Right Click: by wp-buy – 3.5.7
WP Fastest Cache: by Emre Vona – 1.2.0
The HostGator Plugin: by HostGator – 2.2.0
WPForms Lite: by WPForms – 1.8.4 Inactive Plugins (2)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3
WooCommerce PayPal Payments: by WooCommerce – 2.3.1 Must Use Plugins (2)

Elementor Safe Mode: by Elementor.com – 1.0.0
Endurance Page Cache: by Mike Hansen – 2.2 Settings

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #1966 - /shop/
Cart: #1967 - /cart/
Checkout: #13 - /checkout/
My account: #14 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Astra
Version: 4.3.1
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://justwend.com
Subscriptions-core Library Version: 6.2.0
Subscription Statuses: –
WooCommerce Account Connected: ? No Store Setup

Country / State: United States (US) — Florida Subscriptions by Payment Gateway Payment Gateway Support

Stripe Card Processing: products
refunds
tokenization
add_payment_method
pre-orders Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-03 21:50:51 +00:00
Options: ?
Notes: 121
Onboarding: completed WooCommerce Payments

Version: 6.5.1
Connected to WPCOM: Yes
Blog ID: 216323994
Account ID: acct_1MuLtBFdHHD57dvf Action Scheduler

Complete: 2,952
Oldest: 2023-09-02 21:47:43 +0000
Newest: 2023-10-03 06:22:22 +0000

Failed: 14
Oldest: 2023-03-05 22:15:31 +0000
Newest: 2023-10-01 22:24:16 +0000

Pending: 5
Oldest: 2023-10-03 17:45:44 +0000
Newest: 2023-10-04 06:22:22 +0000 Status report information

Generated at: 2023-10-03 08:49:31 +00:00

I have setup size chart plugin on this page https://justwend.com/product/giselle-bikini/ I have already assigned the product. However it is not showing. Please help

[ Please do not bump. ]

Hello There,

Thank you for sharing the report. I discovered that you are using the Astra theme, which allows customization for the product page template.

If you are using the custom template for the product detail page, then it does not call the default hook that our product size chart is enabled.

Another option for this type of custom theme template is to add the size chart shortcode, but it is not available in the light version.

Best Regards,
Hitendra & Dotstore Team

Hi I am editing product page from elementor not on astra

Hello Ojdacanay,

Thanks for your reply and sharing the details.

The Elementor builder uses the custom product template hooks. In that case, you are unable to see the size chart link.

So, the shortcode feature might help to display the size chart on specific locations on the product detail page.

Here is the document to check how to add shortcode in the template.

Best Regards,
Hitendra & Dotstore Team

Hello Ojdacanay,

We haven’t heard back from you in a while, so I’m going to mark this as resolved.

If you have any further questions, you can start a new thread.

Best Regards,
Hitendra & Dotstore Team