• Resolved esenkov

    (@esenkov)


    Hi,

    After switching to pro version the size of the embedded with plugin youtube videos in desktop view is fixed on 267×150 px and I could not find setting to change. The &height= and &width= parameters in the string stopped to function as well.

    With the free version there was not such issue.

    How can I fix this?

    BTW: I used the contact form, no feedback.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @esenkov,

    Thank you for the topic.

    I want to mention, that, actually, we have answered your request via email and provided you with the new CSS code to achieve your desired result.
    Most presumably, the email messages appeared in the Spam Folder.
    So, please check the Spam folder and let us know whether you can find our response there or not.

    So, I am sending the CSS code via this form as well for your reference.
    Our Development Team has checked and noticed that there is a CSS conflict?on your website.?

    So, please take this Custom CSS code and insert it into the Quizzes > particular quiz > Styles tab > Custom CSS option.

    Then, replace YOUR_QUIZ_ID with the corresponding Quiz ID (e.g. 3, like this div#ays-quiz-container-3). 

    Do not delete the space after it.
    Do not forget to clear the cache afterward.

    div#ays-quiz-container-YOUR_QUIZ_ID iframe {
    min-height: 350px;
    }

    Please check this and let us know whether the problem is solved or not. 

    Thank you.

    Thread Starter esenkov

    (@esenkov)

    Dear @hyenokian,

    Solved.

    Thank you for the support and the fast reaction.

    I don’t have mails received in the spam folder.

    Best regards.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @esenkov,

    Thank you for your reply.

    Glad to hear that everything works fine for you now.

    In this case, please try to send an email directly to our email address, not via the Contact Form.
    Most presumably, you have either incorrectly filled in your email address or there was another technical issue.

    Thank you.

    Thread Starter esenkov

    (@esenkov)

    Dear @hyenokian,

    I tried the direct mail this morning ??

    Plugin Support Jasmine

    (@hyenokian)

    Dear @esenkov,

    Thank you for your response.

    Most presumably, there was a technical problem, due to which, you didn’t receive our messages.
    Feel free to contact us anytime you have any further questions. Our Customer Care Specialists are always ready to help you.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Size of embedded youtube video in question’ is closed to new replies.