Skipped invoice number

  • Resolved berilacb

    (@berilacb)


    3 years, 11 months ago

    Hi,

    I automatically generate invoice numbers at every order, no matter if it is waiting for payment or it is completed. When an order arrives, an invoice is created. But sometimes it occurs that an invoice-number will be skipped.

    So I have numbers 1001, 1002, 1003, 1004 and then it is 1006. So 1005 is skipped.

    I don’t have deleted orders or cancelled orders.
    No matter if order is completed or wating for action. Sometimes it just seems to skip one invoice-number.

    Anyone an idea how this could happen?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor kluver

    (@kluver)

    Hi @berilacb,

    Could you send a screenshot of your invoice settings (via WooCommerce > PDF Invoices > Documents > Invoice)? Also could you tell me the payment method of orders that appear to have skipped over an invoice number? Are they all the same? Or do you see any other similarities between orders with skipped numbers?

    Thread Starter berilacb

    (@berilacb)

    Hi kluver,

    Here you find a screenshot, but my settings are in German, hope you are ok with that:
    https://www.ribisel-shop.at/wp-content/uploads/2020/12/invoice-settings.pdf

    Just looked over the past orders.
    I can’t find any similarities. Sometimes payment method is Paypal, sometimes Pay by delivery, sometimes bank transfer.

    Thanks for your help!

    Plugin Contributor alexmigf

    (@alexmigf)

    Hello @berilacb

    What is the payment method from the order with the Invoice number 1004?

    Thread Starter berilacb

    (@berilacb)

    Hi,

    it’s different too.. sometimes Paypal, sometimes Cash, sometimes bank transfer…

    Plugin Contributor Ewout

    (@pomegranate)

    We have a small plugin that will allow you to view more information about the invoice number assignment: you can download this here: https://github.com/wpovernight/woocommerce-pdf-ips-number-tools/releases/download/v2.1/woocommerce-pdf-ips-number-tools.zip

    After installing, you will see a new tab “Number tools” in the PDF invoice settings. If you go to this tab and click the “Invoice Numbers” section, you should see a list of all numbers assigned to orders since the last ‘reset’ of the next invoice number. Could you check this to see which order the missing invoice number was assigned to?

    Thread Starter berilacb

    (@berilacb)

    After installing your plugin we found out that it was just a human mistake.
    I’m so sorry for wasting your time, it seems they missing orders are all trashed. We thought it weren’t so because of an order by mistake…

    Thanks for your great support.

    Plugin Contributor Ewout

    (@pomegranate)

    No problem, at least you now know the root cause for this! I recommend removing the Number Tools plugin if you’re done with it and no longer using it. All the best with your store!

Viewing 7 replies - 1 through 7 (of 7 total)
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