Skipped invoice numbers

  • Resolved robinsae

    (@robinsae)


    1 year, 11 months ago

    We are using the pro version of the plugin and are currently facing issues with skipped invoice numbers. We see several (partially severe) jumps in the invoice numbers where from one to the next order the invoice number is increased by more than 1.

    We have two questions:

    1. could you explain why and how this could happen
    2. how can we pevent this in the future?

    Here is a screenshot of one example. As you see the invoice number from one to the next order is increased by 85: https://ibb.co/G9W3Y12

    Support is highly appreciated. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @robinsae,

    Could you please check if you have selected Order Number under WooCommerce > PDF Invoices > Documents > Invoice > Display invoice number? If so, please select Invoice number instead.

    Since in most countries there’s a hard requirement for invoice numbers to be sequential without any gaps, to use the invoice numbers in the sequence (keep them separated) is crucial to comply to it. If you use the order number as invoice number there may be gaps, since the orders are numbered by the main WordPress post numbering system used by posts, pages, images, orders, coupons, products, etc.

    For instance, if you create a new product, and upload an image for that product as well, between two orders placed, the order numbers will not be sequential (if the first order was #100, the product would be #101, the image #102 and the next order #103).

    See Invoice numbers explained.

    Hope it makes sense!

    Thread Starter robinsae

    (@robinsae)

    @jhosagid it was already configured to “Invoice Number”. We also never created 80 other contents at the same time. So even if the setting was wrong (which it was not) it could not have been the reason.

    Hi @robinsae,

    Since in your previous question you mentioned that you are using the PRO version, and to help you solve your issue, I would like to ask you to write to us at [email protected], since www.ads-software.com does not allow us to answer pre-sales questions or offer premium support for our paid plugins in these forums.

    We look forward to your question there!

    Thread Starter robinsae

    (@robinsae)

    Email sent. Thanks for your fast reply!

Viewing 4 replies - 1 through 4 (of 4 total)
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