Skroutz Size

Hi,

Thanks for using our plugin and reaching out to us.

You can share your debug.log file by email, just send it to [email protected]. Please also reference this topic in your email so we know what the issue is about.

We would greatly appreciate your prompt response to our previous emails regarding an urgent matter. We have encountered an issue where the size variation is not visible on all products, despite these products having size variations available. This concern is particularly pressing as Skroutz has informed us that they will close our store if this issue is not resolved promptly.

Could you please clarify whether this is a problem stemming from your plugin or if it originates from a different source? Your immediate attention to this matter is crucial.

Thank you for your cooperation and understanding.

Best regards,

Hi,

I think we already had email contact about this issue, correct? You never seemed to have replied to our latest reply?

hi we replied. we send you also 2 emails and screenshots. we have many variable products with color-size. mapping is ok (you created the template).

on many products, it returns us variable products with colors but without size

one example is the product with id 10790

credentials for login are the same. we also tested with the storefront and without many plugins activated and we had the same problem.

is possible to check?
Thanks in advanced