‘Sku already exists’ but there no matching SKU on site
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I have 1000 items that I can’t find on the site, but that can’t be loaded to the site because the importer thinks that they are already on the site.
What I’ve done so far:
I had a 12000 product spreadsheet which I uploaded in multiple passes due to progression freezes.
Then I imported the spreadsheet through again but this time in product update only mode. This generated an import log listing some 1700 items it said could not be updated as the SKU don’t exist on the site. I performed searches to confirm that the item could not be found on the site.
I then created a new spreadsheet with only the items missings from the website and imported that. I was surprised to see that the next report states that 1000 items could not be added as the SKU already exist on the website. I have checked again and can’t find any matching items on the site.
Can anyone make sense of this and offer a solution please?
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