SKU don’t updated

  • Resolved izna1993

    (@izna1993)


    1 year, 11 months ago

    Hello everyone,

    We have been using a plugin with our fulfillment center, and they have requested us to update the SKU information in order to process the orders. We have updated the SKU information directly on the product details section of WooCommerce. However, our fulfillment center has informed us that they are still seeing the old version of the SKU.

    Can anyone suggest a solution to fix this issue, so that our fulfillment center can see the updated SKU information?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Saif

    (@babylon1999)

    Hello @izna1993,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    It’s also worth checking if there are any fatal or ShipStation-related error logs from WooCommerce > Status > Logs and choosing from the drop-down menu.

    Look forward to hearing back from you.

    Thread Starter izna1993

    (@izna1993)

    Hello,

    Here is the system report : https://docs.google.com/document/d/1t0SExomJxfGDJqHgGp13apOAaMqA4rRGS_IRxui3R9o/edit?usp=sharing

    And about fatal error, there is none

    Hi @izna1993

    It seems like you’re using older version of the WooCommerce – ShipStation Integration plugin, try to update all your plugins with latest version and recheck it.

    If it doesn’t work, then do you mind following the steps below and checking if you notice that product images are being imported into ShipStation?

    1. Purge WP Rocket cache and temporarily disable the plugin
    2. Deactivate server caching (if enabled)
    3. Disable all plugins and leave only WooCommerce and WooCommerce – ShipStation Integration enabled
    4. Switch the theme to Storefront

    Make sure you have a full backup in place of your site and database before making any changes. You could consider using a service like Jetpack or installing a plugin like UpdraftPlus. If something goes wrong it’s nice to know that you can restore your site to the previous state.

    If you don’t want to test on your live site, you can create a staging site using a plugin called WP Staging or using the staging facilities on your host if available.

    Let us know how that goes.

Viewing 3 replies - 1 through 3 (of 3 total)
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