Slack integration

  • Resolved joanna321

    (@joanna321)


    2 months, 1 week ago

    I sent an email to support last week but no response so I will ask here.



    We have set up MxChat with Slack integration on slowtravelsweden.se and have:

    1. Configured successfully:
    - Live Agent Intent
    - Switch to Chatbot Intent
    - Slack credentials (Webhook URL, Secret Key, Bot OAuth Token)
    - Added ModSecurity exceptions in .htaccess for:
      * /wp-json/mxchat/v1/stream
      * /wp-json/mxchat/v1/agent-response
      * /wp-json/mxchat/v1/slack-interaction

    2. Current Status:
    - Basic notification to Slack works ("Live agent has been notified")
    - Messages go to Slack channel
    - ModSecurity exceptions are in place

    3. Specific Issue:
    When trying to set up Slack Events API subscription, we get:
    "Your URL didn't respond with the value of the challenge parameter"

    We've tried these endpoints:
    - /wp-json/mxchat/v1/slack-interaction
    - /wp-json/mxchat/v1/slack-events
    - /wp-json/mxchat/slack/events

    Could you please provide:
    1. The correct endpoint URL for Slack Events API subscription
    2. Any additional configuration needed for two-way communication
    3. Confirmation if our ModSecurity exceptions are correct

    Thank you for your help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author mxchat

    (@mxchat)

    Hi @joanna321!

    Thanks so much for reaching out. I did see your email and responded, but unfortunately my emails are going to spam – an issue I’ve been working on solving. I’d like for you to first check the manifest file that you downloaded from MxChat.AI documentation page. Inside of that file it has an example URL for the endpoint, this must be updated to your actual endpoint.

    Make sure this:
    request_url: https://example.com/wp-json/mxchat/v1/slack-interaction

    Is changed to this:
    request_url: https://slowtravelsweden.se/wp-json/mxchat/v1/slack-interaction

    Once you try that please let me know. Sometimes if you’ve been changing a lot of settings trying to fix it could be best to delete the slack app and start over.

    Thanks,

    Maxwell

    Plugin Author mxchat

    (@mxchat)

    Hi @joanna321 ,

    Did you have a chance to try this yet? Wanted to make sure you’ve received my communication. I’ve responded to all of your emails, but they might be going to spam. I’ve also contacted you via MxChat bot on your website hoping you’d see the transcript if the emails didn’t make it. Let me know!

    Thanks again,

    Maxwell

    Plugin Author mxchat

    (@mxchat)

    Joanna and I have been speaking in email and their slack issue is resolved and working! I’m going to go ahead and close this ticket out.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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