Slide Not Showing Up

Hi @tonyrwest

Do you see the other slides in the slider? (Except the new one.)

Do you have some kind of caching on your site that would need to be cleared to show the changes you made in the slider? If the slide is published and there’s no caching, it should show up immediately.

If clearing the cache doesn’t help, can you share your site URL to see what might be going on? If you don’t want to post the URL to a public forum, please send it at: https://smartslider3.com/contact-us/support/
Also, please send me your slider’s export file, which you can get like this: https://smartslider3.helpscoutdocs.com/article/408-slider-options#export

Ok thanks I sent in a ticket

Hi @tonyrwest

We replied to you in our ticket system, as it turned out, you’re a Smart Slider 3 Pro customer, and commercial products are not supported in these forums.

If you would have other questions in the future, please reach out to us directly, as we’re unable to answer our Pro customers here as per the forum rules.