• Resolved Peter Kilvington

    (@peter-kilvington)


    I am new to this so this may be a basic error.

    I had set the theme up with a slider and featured areas, these worked well and I was pleased with the results. I updated the theme on Monday and now I cannot get the slider or the featured areas to display.

    Can someone be kind enough to point me in the right direction

    https://www.ads-software.com/themes/minamaze/

Viewing 15 replies - 1 through 15 (of 15 total)
  • MasterBrown

    (@masterbrown)

    ValleyJim

    (@valleyjim)

    Just updated and have the same problem.

    I checked all of the settings and they are still the same.

    https://trinitypointproject.org

    I have seen a couple posts about this has anyone found a solution yet?

    Theme Author ThinkUpThemes

    (@thinkupthemes)

    Hello all,

    Please can you confirm which version of PHP your site is running. Please also check for plugin conflicts to ensure there isn’t a conflict with a 3rd party plugin.

    We’ll be on hand to help to ensure you get up and running ASAP.

    ValleyJim

    (@valleyjim)

    I am running PHP 5.40

    I have already disabled all of the plugins thinking that there could be a conflict and I still have the problem.

    Theme Author ThinkUpThemes

    (@thinkupthemes)

    Hi ValleyJim,

    Please contact us directly at https://www.thinkupthemes.com we’ll need to take a deeper look at your setup.

    Thanks!

    ValleyJim

    (@valleyjim)

    So the only thing I see there is the form at the bottom. Is there somewhere else that I need to contact you at or is that sufficient?

    Theme Author ThinkUpThemes

    (@thinkupthemes)

    You can contact us from the form at the bottom of the site or directly from the Contact Us page here:

    https://www.thinkupthemes.com/contact/

    Thread Starter Peter Kilvington

    (@peter-kilvington)

    Do I need to upgrade to the paid version to contact you. At this point I do not want to upgrade a template (great as it is) that does not appear to work

    Theme Author ThinkUpThemes

    (@thinkupthemes)

    No you do not need to upgrade to contact us. For this 1 issue we are providing free support. Please contact us from our website:

    https://www.thinkupthemes.com/contact/

    Note: We are only providing free premium support for this 1 issue and only until the next update of Minamaze is released which will fix the issues a small number of users are experiencing.

    Thread Starter Peter Kilvington

    (@peter-kilvington)

    I have sent a message via your contact us link at the bottom of the page as requested.

    Thread Starter Peter Kilvington

    (@peter-kilvington)

    Issue now resolved very helpful chap rang me and gave free support for this one issue. Now going to upgrade to pro addition.

    Fantastic support

    MasterBrown

    (@masterbrown)

    Same here Peter, had a very helpful guy that helped me solve this problem within 5 minutes!
    Thank you ??

    Assyrians

    (@assyrians)

    <SOLVED> While troubleshooting and reading all issues going on with the latest version upgrade of Minamaze v1.0.9, I tried all possible reading materials and options to resolve the issue. I was also facing the same challenge – Post upgrade None of my theme options are available for edit and all greyed out.

    <SOLUTION> I disabled all plugins in my installation and voila the theme options comes live again, I wondered why, so i started in reverse order. I enabled all plugins and then disable one by one to identify the real villain.
    I found “MiniMax – Page Layout Builder” stopping all theme options. Not sure about the code in the backend but it works for me.
    Thanks

    ValleyJim

    (@valleyjim)

    I am trying to contact you via skype but it is showing you are offline. When will you be back on?

    Theme Author ThinkUpThemes

    (@thinkupthemes)

    Hello ValleyJim,

    We have reached out to you multiple times on Skype, however received no response. Please can you respond to our messages and arrange a convenient time for a meeting via Skype?

    Thanks.

Viewing 15 replies - 1 through 15 (of 15 total)
  • The topic ‘Slider and feature area have gone’ is closed to new replies.