Slider broken after 3.3.6 update

Hi @kb9tdj!

This kind of problem can happen, when there is a JavaScript error on your page. You should use Chrome or Firefox to figure out what is it -> press F12 -> click on Console -> refresh the page with our slider on it. The error could point to a plugin and then you could try to turn that off, but if it points to the theme or to us, please send me a screenshot of it to [email protected] and we will tell you how to proceed from that! Also please send me a link to your website to this email address!

I just saw, that you already wrote to us and the errors are pointing to our files. I will give some suggestions through email!

Just follow up, I did some more digging and found the issue was due to a conflict with the cforms plugin. I deactivated and deleted the cforms plugin and all is now working.

Hi, I have the same problem too (
“Smart Slider 3 requires PHP version 5.4+, plugin is currently NOT RUNNING.”

I deactivated and deleted the cforms plugin, but it did not help.
I haven’t JavaScript error.
The plugin just does not work
My php-version – 7.0

Hi @elenapetrova2017,
could you get in touch with us? [email protected]

I’m having the same problem. Updated to 3.3.6 this afternoon and now I’m getting the same error as @olena: “Smart Slider 3 requires PHP version 5.4+, plugin is currently NOT RUNNING.”

I’m running PHP version 5.6

Could you tell me where the already created sliders are stored on my server, since I’m not presently able to use the plugin to export them?

Hi @newgreenshade,
if Smart Slider tells that your PHP version is not 5.4+, then you can be sure that your PHP version is not met with the requirements. The best way to check your real PHP version is placing a phpinfo.php on your server with the following content:

<?php
phpinfo();

then navigate to https://xyz.com/phpinfo.php and you should be able to check your real version. Screenshot example

If you want to run Smart Slider on PHP 5.2 and PHP 5.3, you should downgrade to Smart Slider 3.2.14 which you can download here: https://downloads.www.ads-software.com/plugin/smart-slider-3.3.2.14.zip

Just install this package and activate the plugin.

Right you are!

My host’s control panel says my site is running PHP version 5.6, but it turns out I’m running 5.3.

Thank you for sending the link to the previous version.

Great @newgreenshade, thanks for the feedback! BTW, if you can you should move to PHP 7.2 as you will gain huge speed improvements.