Slider content disappearing randomly

  • Resolved nturnerassumption

    (@nturnerassumption)


    7 years, 10 months ago

    I’ve installed the slider on a website I’m building and it looks great at first, but then at random intervals with no real apparent cause, the content disappears. The photos remain, but the text portion is gone. It seems to do it more frequently on mobile, but it’s awfully hard to figure out because it’s random so recreating the issue takes reloading the page a few times and just waiting for it to happen. Anyone see this before? Ideas? Everything is up to date on the site.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @nturnerassumption

    Thanks for writing to us.

    It is very rare scenario. Can you please provide me the URL of page where the tabs are embedded, so that I will also take look into the scenario and try to fix it.

    Waiting for your response.
    Thank you for all your patience.

    Best Regards,
    Sagar.

    Thread Starter nturnerassumption

    (@nturnerassumption)

    Hi Sagar, thanks! I seem to have fixed it…I don’t want to jinx it but I think it’s good now…I’ll let you know if it happens again and send you the link to check it out.

    Thanks again!

    Thread Starter nturnerassumption

    (@nturnerassumption)

    *For anyone who runs into this, what I did was update wordpress and then deactivate and then reactivate the plugin.

    Hello @nturnerassumption

    Thanks for using Smooth Slider and writing to us. If Smooth Slider has been helpful to you please post your rating at
    https://www.ads-software.com/support/view/plugin-reviews/smooth-slider?filter=5

    There is a rating section on this page where you can provide your rating about the plugin. In case your rating is less than 5, kindly let us know. We would like to hear your inputs so that we serve you with best slider and support.

    Best Regards,
    Sagar.

Viewing 4 replies - 1 through 4 (of 4 total)
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