Slider Image conflicting with Instagram Feed plugin

  • Resolved Juicy Zone

    (@juicy-zone)


    7 years, 10 months ago

    I had discovered that HUGE It Slider in conflicting with Instagram feed. If both are active, both won’t show up. If Instagram Feed is active, Slider Image won’t work and vice versa.

    Now, I have deactivated Instagram feed and left active Slider Image, but still the images disappear as soon as possible and stay blank. Please help.

    Im operating with windows 7, chrome and this is my site: https://littlecathedral.com/

Viewing 4 replies - 1 through 4 (of 4 total)

  • Dear Juicy Zone,

    Thank you for contacting us.
    Please, be kindly informed that we have tested both the Instagram Feed plugins (Instagram Feed WD, Instagram Feed Smash Balloons) with our Slider plugin. It seems that the reason the slider is not displayed is the jQuery files.
    It could be connected with the fact that the Instagram Feed plugin already has jQuery files, the process of request and response of Slider plugin jQuery files is being slow that is why the issue occurs.

    In the case, if you send us an email to info [at] huge-it.com, our developers will be able to assist you in solving the issue.

    Please, be kindly informed that we have already contacted both plugin provider company developers to solve the issue globally.

    In the case of additional questions, please, let us know.
    Best regards,

    It has been one week, we are marking the ticket as resolved, because it is site specific and we have got no reply. Feel free to reply at any time with more information on this issue or un-resolve the topic if you do return to the ticket with a reply.

    Thread Starter Juicy Zone

    (@juicy-zone)

    Actually I changed the plugin to another one because is still didn’t work, also I contacted the site and sent the an email with the details as told and yet no response.

    Dear Juicy Zone,

    We are sorry about the troubles you have faced. Really sorry for you wasting time on us. ?? Shall I mention that we do the utmost to provide free support and reply to messages within 24 hours time, despite all the timing zone differences. Sometimes our replies may go to spam folders too, that is another reason you could not detect our reply.

    We are very sorry that you have switched to another plugin, anyway, wishing you best of luck and hoping to have you back.

    If there is anything we can help you with, please, let us know.
    Regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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