• Resolved nbwebman

    (@nbwebman)


    On a new website I’m building I’ve come across a problem with the behavior of Smart Slider on my iPad. The slider behaves as expected on Firefox, Chrome and Edge but on iPad the slides appear to be stacked and the navigation buttons are elongated to the width of the slides. I have removed all plug-ins and reverted to the 2019 theme. The slider used is the built-in sample slider.
    Are there any pointers you can give me to troubleshoot this problem please.

    The page I need help with: [log in to see the link]

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  • Plugin Support Gabor

    (@nextendweb_gabor)

    Hi @nbwebman!

    When our slides are stacked, that means our CSS codes aren’t loading into the page. Or maybe the issue you see could be, that the iPad you are using is older and it doesn’t supports flexbox technique, what we are using for our slides. Please check out this page on your iPad:
    https://flexbox.help/
    The columns should be next to each other, but if your browser doesn’t supports them, they will be under each other.

    If you see this correctly, please follow this documentation to modify your wp-config.php file:
    https://smartslider3.helpscoutdocs.com/article/257-messed-up-or-blank-page-in-back-end#frontend
    to check out if you will see any errors appearing. Because most commonly a PHP error/server limitation can make your website’s code to stop and this could cause an issue, like our CSS codes won’t load.

    If you see a PHP error message, please tell me what is it! But if you don’t see anything, please tell me what is the iOS version number of your iPad!

    Thread Starter nbwebman

    (@nbwebman)

    Dear Gabor

    Thank you for your prompt response. I don’t think it is a flexbox issue as your flexbox page displays properly. However, I do think it may be server related as I installed the same Smart Slider on another website that is hosted by the same provider but on a different host and that displays properly on all my devices. I’ll check for PHP errors and ask the hosting provider about the error log.

Viewing 2 replies - 1 through 2 (of 2 total)
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