Slider not showing

Hi @lopezj

Are you using the latest Smart Slider 3 version? Just in case do a reinstallation first:
https://smartslider.helpscoutdocs.com/article/1717-wordpress-installation#ftp

If this does not resolve the issue, then please go to a page where the issue happens, and open up the browser developer console:
https://developer.chrome.com/docs/devtools/open
https://firefox-source-docs.mozilla.org/devtools-user/browser_console/index.html
(or F12 -> Console)
Once the console is open, refresh the page, and see what error message is shown.

Hi,

Yes, I’m currently using version 3. I had tried to reinstall the slider but same result.

Thanks

• This reply was modified 2 weeks, 5 days ago by lopezj.
• This reply was modified 2 weeks, 5 days ago by lopezj.

The problem on your website will be this, that probably your theme uses Gantry 4, which is outdated. It uses MooTools, which has many known issues, including the one you are experiencing, that they are removing native js functions, like bind().

There are two things I can suggest:

1. If your theme is still being kept updated by its developers, get in touch with them. Show them our documentation and ask them to modify the mootools.js file (they might use a different name) according to the documentation.
2. If your theme is outdated, so it isn’t developed anymore and you can just modify its codes, follow our documentation. By checking the source code of your website (right click anywhere on the page -> View page source), you could try to search (Ctrl + F) for the word “mootools”, and try to find a .js file. Once you find the mootools js file, open it up on your FTP to edit it. Remove the code our documentation suggests too:

delete Function.prototype.bind,

After that if you hard refresh your page (Ctrl + SHIFT + F), to ensure browser cache won’t load the older file, then your problem should be resolved!

Hi,

It works!!! Deleted the .bind in both gantry and rokajax js file. Thank you so much.