Slider only showing one testimonial

  • Resolved kaylag423

    (@kaylag423)


    1 year, 6 months ago

    I’ve been using the Strong Testimonials plugin for a while now, but just recently noticed that it is only displaying my first testimonial. It used to be a slideshow of all 40 of my testimonials. I haven’t changed any settings for this plugin since I installed it months ago. Can you please help me fix this issue? I tried all of the compatibility options in settings and nothing fixed the issue.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hello @kaylag423,

    Thanks for reaching out to us!

    Can you please send us some screenshots with the settings of your view? You can upload them here via Imgur.

    Thank you,

    Beatrice.

    Thread Starter kaylag423

    (@kaylag423)

    @beatrice12, here are screenshots of settings:

    General Settings: https://snipboard.io/ij47qN.jpg

    View Settings (I couldn’t get the whole thing in one screenshot): https://snipboard.io/9jiK6D.jpg

    https://snipboard.io/QT7cyk.jpg

    https://snipboard.io/hCDqoR.jpg

    Thank you for your help!

    Plugin Support beatrice12

    (@beatrice12)

    Hi @kaylag423,

    It might be an issue caused by a plugin or your theme.
    I recommend installing this plugin: https://www.ads-software.com/plugins/health-check/
    After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

    Go to its troubleshoot mode and only activate Strong Testimonials and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

    Please let me know how it goes and what you find!

    Warmly,

    Beatrice.

    Thread Starter kaylag423

    (@kaylag423)

    @beatrice12, I think it is my theme causing the issue. When I switched to Twenty Twenty-Three, the slideshow worked again and all of my testimonials came back. My theme is Prophoto 7. Is there any way that your plugin can be compatible with this theme? I would really like to keep this plugin.

    Plugin Support beatrice12

    (@beatrice12)

    Hello @kaylag423,

    Thanks for letting us know!

    I opened a ticket with our development team regarding this issue and we will take a closer look into it.

    Can you also reach out to the support team of your theme and let them know about this issue?

    Warmly,

    Beatrice.

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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