Slider Problem

Support of all commercial themes and plugins is out of scope for these forums. While we will not close your post, we also cannot guarantee any support at all, be that by volunteers or the developers. We recommend you instead use the developer’s official contact for their premium offerings, as that is the most direct line. As the developer is aware, commercial products are not supported in these forums.

the support has ended

Then consider finding another slider plugin that’s kept UpToDate.
Here are some slider plugins to check: https://www.ads-software.com/plugins/search/sliders/