Slider Revolution does not display

  • Resolved eagerbob

    (@eagerbob)


    1 month ago

    Hello, I am working on a site on a staging server. The website has a Revolution Slider on top of every page. After installing and configuring Complianz, the slider does not display anymore.

    If I disable Complianz, the slider reappears. Seems to be the same issue as this one: https://www.ads-software.com/support/topic/error-with-slider-revolution/

    That issue is marked as “resolved” but the solution is not posted.

    There is no Revolution Slider under integrations. I do not use a caching plugin. Setting WP-debug to “true” does not give information on possible errors.

    So what could this be?

    Thanks, André

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support antoiub

    (@antoiub)

    Hello @eagerbob ,

    Thank you for reaching out!
    In that particular case, we recommended contacting our ticketing system because the issue was unique.

    After further investigation, we discovered that Revolution Slider was integrating Google Font code, which is often blocked by Complianz prior to consent. This occurs due to two options enabled in Complianz:

    1. “Will you self-host Google Fonts?” in Wizard > Consent > Services
      If you select “No”, Complianz will block any known Google Fonts URLs before consent, as indicated in the Wizard.
    2. Google Font service in Integrations > Services
      When this is enabled, Complianz will block these URLs:
      • fonts.googleapis.com
      • ajax.googleapis.com/ajax/libs/webfont
      • fonts.gstatic.com

    There are a couple of solutions to this issue:

    • The simplest option is to select Yes for “Will you self-host Google Fonts?” and disable the Google Fonts integration.
    • Alternatively, you can use a mu-plugin to whitelist SR7 font scripts. This will allow you to continue blocking Google Fonts before consent while keeping the “self-host” option set to No and the service enabled.

      You can find it here: https://www.mediafire.com/file/5wr14tiann0uadk/whitelist-script.php/file. You can simply drag and drop it inside wp-content/mu-plugins.

    I hope this helps! Let me know if this solve the issue.

    • This reply was modified 1 month ago by antoiub. Reason: typo
    Thread Starter eagerbob

    (@eagerbob)

    Ok @antoiub,

    Thanks for your quick reply. In Slider Revolution, I set the Global> “Enable Google Fonts Download settings” to Cache Fonts Local

    And in Complainz I set the “will you self-host the Google fonts” to no. That solved the issue.

    Interestingly, I do not use Google Fonts in my sliders. It is SR itself that uses Google fonts (Roboto, Inter) , presumably for its own interface? Which is far from ideal when it clashes with the GPDR.

    I do use Google Fonts on the site, but I can easliy host them on the webserver which is a better option anyway.

    Thanks again!

    • This reply was modified 1 month ago by eagerbob.
    Plugin Support antoiub

    (@antoiub)

    Hello @eagerbob ,

    Thanks for suggesting this alternative and easier solution. For reference, the font scripts are inside the SR7.js, so I imagine they load every time.

    Thanks again, and I hope this thread helps more users in the future!

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.