Slider stuck on loading

I also noticed the two sliders on a clients home page only displayed the spinning loading gif. I was able to pinpoint the problem to a minify plugin. DO you have any caching or js/css/html minify plugins installed or perhaps setup through CloudFlare?

If you are minifying javascript… I was able to ignore the following files specific to the slider plugin and it now works with the minify plugin still active:

/wp-content/plugins/slider-wd/js/jquery.mobile.js?ver=1.2.0
/wp-content/plugins/slider-wd/js/wds_frontend.js?ver=1.2.0

Hope that helps!

I gave up on this and just used one that works properly.

Hi,

Sorry for late response. The issue may occur because of the conflict with the theme.

To check this could you please try to change the theme of the webpage to see whether the issue may occur with some other theme too?
If it will, please, submit a support ticket so that our development team have a closer look at the described issues. Please contact our support team using this form (select “I have a pre-sales question” and the form will appear).

Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

Thanks. Have a nice day

I recently started having the same problem. Changing my theme is not an option as this is a live site.

Hi,
We are terribly sorry for the inconvenience.

Could please contact our support team using this form (select “I have a pre-sales question” and the form will appear).

Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

Thanks. Have a nice day.