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wooassist
(@wooassist)

3 weeks, 1 day ago

Hi SUpport,

we have 2 indentical sites, the live site and teh staging site. now the slider is working on staging however when we push staging to live the slider is not working on live. it just shows the 1st slide and also the navigation arrows shows near the footer https://i.imgur.com/hO58SF9.png

even those are not working but they arrows are disabled on the settings. only the pagination should be visible.

here are the sites
live: https://cardinalbagsupplies.com/
staging: https://cardinalbstage.wpengine.com/

do you have any idea where the problem is? we cant test for plugin conflicts as this only happens on live and since we just pushed staging to live then the sites should practically be the same.

The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)

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Plugin Author digitalapps
(@digitalapps)

1 week, 3 days ago

also this might help: https://docs.wp-rocket.me/article/39-excluding-external-js-from-concatenation

Thread Starter wooassist
(@wooassist)

1 week, 3 days ago

@digitalapps yes we have tested this already and also even disabling wp rocket.

we also just went all out just now and placed the live site under maintenance mode and disabled all other plugins except wp swiper and woocommerce and also switched to the 2024 theme but slider is still not working https://i.imgur.com/B8JNZca.png

debug mode is on and also forced to load js on all pages, no errors on console and alos no debug output so it seems the frontend js is still not loaded https://i.imgur.com/XAzYIWy.png

also removed the slider and created a new one but still nothing https://i.imgur.com/BpXrEBq.png

also cleared all caches in the server. any other ideas on this? I cant think of anything else?

PS thanks for being patient on us with this issue.

Plugin Author digitalapps
(@digitalapps)

1 week, 3 days ago

as a last resort you can email me your

wp logins

wpengine logins

https://digitalapps.com/contacts/

Thread Starter wooassist
(@wooassist)

1 week, 3 days ago

@digitalapps thanks. I have also reached out to wp engine and I passed the ball to them. both environments should be an exact clone so everything should work. they are looking at it now and hopefully they find something. If they are stuck then I’ll have you look at the site. Thanks for the help!

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