• Resolved nroe0627

    (@nroe0627)


    I responded in my recent thread that the slideshow is still not working. I did exactly what you told me to do, but it still won’t rotate. I’m not sure what to do at this point. Please help!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Theme Author Dumitru Brinzan

    (@ilovewpcom)

    Hi,

    The code is fine, it works in our demo, works on localhost and works for every other user of the theme. It doesn’t work just on your installation, which means that there is something wrong with it.
    A certain database query doesn’t work, it pulls only one page for the slideshow instead of pulling all pages.
    As I said, the code is fine. Most likely it’s something with your installation, maybe some core file or some database entries have been corrupted or affected.
    If this would have been an issue for more users then I would look into it more. As it stands now, it looks like a local issue, something that I can’t look into.

    Why create a new thread when you can post in the previous one?

    Best regards,
    Dumitru B.

    Thread Starter nroe0627

    (@nroe0627)

    I did but you never answered me back!

    I have no idea what you mean about the installation, file or code being corrupt. I have no idea how to fix it and you’re not helping me. I’m new to all this, so to assume I know how and what you’re talking about is ridiculous.

    I’m trying desperately to find a solution and all you’re doing is talking as if I understand code, etc. I’ve seen your responses to others in other threads, and you come across rude and unsympathetic in attempting to address people’s issues.

    It’s off-putting, and for someone who knows very little about all this, it would be nice to have some “why not try this” instead of, “I’m not going to help you.”

    At this point, I don’t know what to do, which is very upsetting, especially considering I’m building this site for a church.

    Theme Author Dumitru Brinzan

    (@ilovewpcom)

    I have spent almost an hour debugging this issue on your website and I was unable to locate any issue with the code itself.

    If you need dedicated support with your website in particular then you can make a donation here: https://www.ilovewp.com/donate/

    Best regards,
    Dumitru B.

    Thread Starter nroe0627

    (@nroe0627)

    I just contacted Bluehost and asked that they look into the issue. They see no issues on the server side and repeatedly told me it’s an issue with the theme. I’m now faced with potentially having to choose a new theme and rebuilding the entire site. This is totally unacceptable.

    They updated my WordPress to make sure it is the most up-to-date, plus they had their specialists look into anything that could be occurring on their end and found nothing.

    Will you please help me resolve this issue because they keep saying it’s a theme problem.

    Theme Author Dumitru Brinzan

    (@ilovewpcom)

    You are correct, this is totally unacceptable.

    Please email me at [email protected] and I will issue a full refund.

    Best regards,
    Dumitru B.

    Thread Starter nroe0627

    (@nroe0627)

    I don’t need a refund as I didn’t pay for the theme, only the hosting through Bluehost.

    I don’t understand why you won’t help to fix this problem. I saw that another individual had a similar problem a year ago yet it suddenly worked. I just want this one part of my website to work and it won’t.

    Theme Author Dumitru Brinzan

    (@ilovewpcom)

    I have spent almost an hour debugging this issue on your website and I was unable to locate any issue with the code itself.

    I don’t need a refund as I didn’t pay for the theme.

    I don’t understand why you won’t help to fix this problem.

    I am unable to continue responding in this thread.
    Best regards,
    Dumitru B.

    To start slideshow you need to link one of your sites, just delete that site which you wanna add as a slideshow and add it one more time. ( YOU HAVE TO DELETE IOT PERMANENTLY AND ADD IT FROM THE BEGGINING LIKE IT WOULD NOT EXIST.)

    Delete it from widget( link ) and from your site ( Sites > Your site name> Delete). That worked for me

    • This reply was modified 5 years, 6 months ago by sergustaw789.
    • This reply was modified 5 years, 6 months ago by sergustaw789.
    Thread Starter nroe0627

    (@nroe0627)

    @sergustaw789 I’m not exactly sure what you mean or how to do that….

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Slideshow’ is closed to new replies.