SlimStat Lockout

  • Resolved mrmaton04

    (@mrmaton04)


    6 years, 10 months ago

    Had a problem today after updating Theme (Avada 5.4.1) where I could not see login screen, or I was redirected to a blank white page. Asked my Web Host for help and they said it was SlimStat Plugin responsible so they disabled it for me.
    They told me I could reinstall it and/or contact the author.
    I tried reinstalling it and it reproduced the same problem -couldn’t load login pages or any page on the front end, they all just appeared as blank white.
    Then when I disabled Slimstat all pages worked as normal again.
    Wordpress version 4.9.2–en_AU + Avada 5.4.1 Theme + other 3rd party plugins.
    Sorry I don’t know any more information, only that the problem is reproducible every time I activate Slimstat with my current setup, but it has been flawless for months before hand.
    Hope I can use it again one day.

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  • Plugin Author Jason Crouse

    (@coolmann)

    Hi @mrmaton04,

    sorry for the inconvenience. Would it be possible for you to ask your provider to give you access to the web server error log? This would give us a way to narrow down the issue. You can also contact us at https://support.wp-slimstat.com

    Thanks,
    Jason

    I’m having same problem with the Slimstat plugin. Trying to us it with Athemes Moesia. When activated my site becomes a blank white screen and I can’t reach admin dashboard. When I disable, all is well. I’ve rolled back WP and tested all other plugins . . . Wondering if there’s a fix I can employ to get this plugin to work?

Viewing 2 replies - 1 through 2 (of 2 total)
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