SlimStat not working since update to 3.4.3

Hi James,

it seems like you’re hitting your PHP memory limit. Check the FAQs for more information on how to fix this issue.

Camu

Camu,

I checked out the FAQs page and I think I found what you were mentioning. I’m an extreme novice when it comes to most of all this coding stuff, so I wanted to ask is there a less ‘technical’ step-by-step explanation of how to implement the changes for increasing the memory allocated to PHP? For a novice like myself, some of the steps and terms used to explain the editing of code make me feel so stupid as I don’t understand them. ‘Yes, I know I need to learn A LOT more’…

I also see where you mentioned that some hosts set this limit to 8MB. I will be calling my host shortly to see if this is the problem and if it is, if they would raise the limit.

Thank you so much for all your time and assistance!!
James

Hi James,

let us know what your provider tells you about this issue. Please keep in mind that we offer a paid premium support service for situations like yours. One member of our tech team will be assigned to your case and will help you setup your server.

Contact us on our website for more information.

Best,
Camu

Camu,

Hi there. I wanted to update you on the status of my situation so far. I do apologize for the lateness though.

I got my hosting service (GoDaddy) to intall the php5.ini file. I changed the php memory setting from 64MB to 96MB and the SlimStat plugin started to work, but it was a hit-and-miss type situation. One minute it would work, the next it wouldn’t. Last night I deleted all the page views from the database using the button in the maintenance tab. After I deleted this information the plugin works with no issues at all now. So I’m assuming there was just too much information it was trying to access at one time which was causing the misconfiguration error.

What I am wondering now is, should I change the php memory size up another notch to help avoid this issue in the future. If you think this would be recommended, please let me know what would be a recommended size to move it up to.

Thanks for an AWESOME plugin!!
James.
(PS. I’m loving the new overview page too! I haven’t seen it in over a month now and with the new updates, 2 thumbs up!!!)

James,

it depends on how many plugins you have installed on your site, and how much memory they use. If your slimstat tables are fairly large (see SlimStat > Settings > Maintenance) it takes more memory to generate the reports. We’re working on an update that should greatly mitigate this issue, by running multiple SQL queries to retrieve the data, instead of one single request to grab ALL the data at once, which tends to use large amounts of memory. This will be added to v3.5.3.

Thanks,
Camu

I stand corrected. We were able to add the new code to version 3.5.2. You should notice the difference as soon as you upgrade ??