SlimStat Upgrade broke excel export

  • Resolved SpenceDesign

    (@spencedesign)


    7 years ago

    Just updated SlimStat on a couple sites and the upgrade would bring the entire site down until I deleted the Slim Stat Excel Export plugin that I purchased last year. Once I deleted the export plugin, SlimStat worked properly.

    How do I go about getting a working version of the Excel Export that I purchased on March 8th of 2016?

    BTW, WordPress did not prompt that there was any update for the Excel Export Plugin.

    Any help would be greatly appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jason Crouse

    (@coolmann)

    Hi,

    did you enter your license key for the add-on in the corresponding field? Please contact our support at https://support.wp-slimstat.com, since the mods don’t like that we talk about our paid add-ons on this forum.

    Thanks,
    Jason

    Thread Starter SpenceDesign

    (@spencedesign)

    Tried that and have not received a reply. I had to delete the SlimStat excel export plugin in order to get SlimStat to not crash the entire site, so I do not have a copy to install. Hoping SlimStat support will get back to me soon. It has been about 4 days so far.

    Plugin Author Jason Crouse

    (@coolmann)

    Hi there,

    apologies for the delay in getting back to you. I replied to your ticket.

    Best,
    Jason

    Thread Starter SpenceDesign

    (@spencedesign)

    Got it, thanks!

    Plugin Author Jason Crouse

    (@coolmann)

    Terrific!

Viewing 5 replies - 1 through 5 (of 5 total)
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