Slow opening Lightbox

  • Resolved jimario

    (@jimario)


    7 years, 4 months ago

    Great plugin, everything works fine EXCEPT….

    The lightbox is really slow. It takes 2-3 seconds to load the lightbox and display an image. Once it’s open, each subsequent image is served up immediately when clicking the Next button. The slowness only happens when I click a thumbnail. My images are no bigger than 120kb. Even if I click the same thumbnail over and over, the lightbox still loads slowly. The server the site is on is top notch. Other lightboxes on this site don’t give me this problem.

    I’m using this plugin for a client’s site and I’d hate to have to discard it altogether given the amount of edits I’ve done. Please help me speed things up. If you don’t think it can go any faster than your demo version, please say so and I’ll gladly move on.

    WordPress’s lightbox function for its built-in gallery is quick and so is WPBakery PageBuilder’s lightbox function. They open with an image instantly so I know it’s possible to achieve.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    Please be informed that you have activated Preload images feature (Options > Global options > General > Preload images). You can deactivate it, but it will slow down the next/previous option for images.

    Please let us know if you have other questions.

    Thank you! Have a great day!

    Thread Starter jimario

    (@jimario)

    Thanks for the response but no, that’s not causing the slowdown. I can easily say that because I just deactivated Preload Images and the lightbox still loads slowly. As a matter of fact, I didn’t start out with Preload activated when I discovered the slowness of the lightbox loading. The lightbox loads 2-3 seconds either with or without Preload activated. There’s gotta be some other solution.

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,
    We are terribly sorry for the inconvenience.

    Could we have a closer look at the described issues? Please contact our support team using this form (select “I have a pre-sales question” and the form will appear).

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

Viewing 3 replies - 1 through 3 (of 3 total)
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