Slow plugin stops loading

  • Resolved giacomohemp

    (@giacomohemp)


    11 months, 3 weeks ago

    Hi, I installed the plugin 2 days ago to test and understand whether to switch to the premium version. Everything seems ok, except that at check out if the gift wrap option is selected, the loading continues endlessly and does not add the box, the only way to get it added (and it doesn’t always work) is to manually reload the page . Has anyone had similar problems? Could it be due to the site speedup plugin?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello, I haven’t heard this before. Have you done basic WP troubleshooting? Does the problem still occur if you use a different theme? Somehow I doubt it ?? You might want to check your browser console for JS errors: https://www.ads-software.com/documentation/article/using-your-browser-to-diagnose-javascript-errors/

    Looking at that I would suggest that the Martfury WP theme check for $thisbutton before trying to get a product title ( from ‘data-title’ ). Their script (scripts.js line 2798) is breaking things.

    All that said, I’ll have a provisional fix in the next release, which should be before end-of-week. Thank you for reporting!

    Thread Starter giacomohemp

    (@giacomohemp)

    Hi, I don’t have another theme to test and it’s quite urgent, I don’t have much expertise on the subject. I use a plugin that reduces and/or postpones the execution of the JS to speed up the site, (WP Rocket), so I thought it might be due to that. In this case, I can exclude this plugin from this action but I need to know which command to enter in the appropriate wp rocket plugin window.

    Thank you anyway for the timely response, I will wait for the update, but if there was a way to fix the situation I would be grateful.

    Please try upgrading the plugin to version 6.1.2.

    Hi @giacomohemp

    We haven’t heard back from you, so if this is still an issue please get back in touch right away. Otherwise we will assume your issue is sorted and close this topic. Thank you!

    Thread Starter giacomohemp

    (@giacomohemp)

    Hi there,

    It seems that it has resolved the problem.

    Thank you!!

Viewing 6 replies - 1 through 6 (of 6 total)
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