Slow queries

  • Resolved DensitySK

    (@densitysk)


    2 months, 2 weeks ago

    Hi,

    I have recently noticed, that my host was giving me warnings regarding slow queries and PHP errors on my database. Upon inspection from the host, it seems to be caused by some plugin or theme.

    When we have run query monitor, we have noticed several PHP errors apparently caused by post SMTP plugin. Can you please check?

    Here is the log

    https://ibb.co/tMbKbQf

    Deprecated Freemius::maybe_activate_bundle_license(): Implicitly marking parameter $license as nullable is deprecated, the explicit nullable type must be used instead “wp-content/themes/shopkeeper/freemius/includes/class-freemius.php:7780
    ps_fs()
    wp-content/plugins/post-smtp/postman-smtp.php:67″ 1 Plugin: post-smtp

    Deprecated Freemius::set_license(): Implicitly marking parameter $license as nullable is deprecated, the explicit nullable type must be used instead “wp-content/themes/shopkeeper/freemius/includes/class-freemius.php:12388
    ps_fs()
    wp-content/plugins/post-smtp/postman-smtp.php:67″ 1 Plugin: post-smtp

    Deprecated Freemius::switch_to_blog(): Implicitly marking parameter $install as nullable is deprecated, the explicit nullable type must be used instead “wp-content/themes/shopkeeper/freemius/includes/class-freemius.php:15633
    ps_fs()
    wp-content/plugins/post-smtp/postman-smtp.php:67″ 1 Plugin: post-smtp

    Deprecated Freemius::_activate_addon_account(): Implicitly marking parameter $bundle_license as nullable is deprecated, the explicit nullable type must be used instead wp-content/themes/shopkeeper/freemius/includes/class-freemius.php:18112
    ps_fs()
    wp-content/plugins/post-smtp/postman-smtp.php:67 1 Plugin: post-smtp

    Deprecated Freemius::_store_site(): Implicitly marking parameter $site as nullable is deprecated, the explicit nullable type must be used instead “wp-content/themes/shopkeeper/freemius/includes/class-freemius.php:19711
    ps_fs()
    wp-content/plugins/post-smtp/postman-smtp.php:67″ 1 Plugin: post-smtp

    kind regards

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @densitysk

    We hope this message finds you well.

    Thank you for reaching out to our Support team. We are saddened and concerned that you have to face this issue. Could you please confirm, if you are using the latest version i.e. v3.0.0? Also if you have Post SMTP Pro installed on your site?

    These details will enable us to better understand your issue & provide you with effective resolution.

    Warm regards,
    Support Team – WP Experts

    Thread Starter DensitySK

    (@densitysk)

    Hi,

    I am using the latest available version of Post SMTP Version 3.0.0. I am not using PRO version.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Thanks for confirming. I also noticed some queries from Shop Keeper plugin as well, could you confirm if you are using their free or pro?

    If it’s free kindly share the link of their download.

    Thread Starter DensitySK

    (@densitysk)

    Shopkeeper is not a plugin, but a theme, which is visible in the logs.

    Link to the theme is here

    https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045

    I have also noticed some mentions of the theme in the logs, but most of the backtracking came back to Post SMTP

    Thread Starter DensitySK

    (@densitysk)

    Additionally the SMTP report has started to acting weird.

    I have enabled the email reporting to be sent once a week. And in the recent days I am sometimes getting many reports from SMTP plugin in my email

    screenshot from my email below

    https://ibb.co/kDR2hrB

    Thread Starter DensitySK

    (@densitysk)

    HI,

    after further checking it is most likely, that the Post SMTP plugin is creating this issue as it was pointed out by the Query Monitor.

    With theme developer we have deactivated your plugin and all errors disappeared. We have tried to install other SMTP plugins to test an none of the errors showed up.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @densitysk

    Thank you for updating me on the situation. To proceed with troubleshooting, could you please follow the steps below?

    1. Log in to your WordPress dashboard.
    2. In the address bar of your browser, type: (yourweb)/wp-admin/admin.php?page=freemius
    3. This will take you to the Freemius debug page.
    4. Kindly share a screenshot of the SDK versions for all the plugins displayed on that page.

    Your assistance with this will help us address the matter efficiently. If you have any questions or encounter any difficulties, please don’t hesitate to reach out.

    Looking forward to your response.

    Warm regards,
    Support Team – WP Experts

    Thread Starter DensitySK

    (@densitysk)

    HI,

    Here is the screenshot of the SDK version

    https://ibb.co/WDN3rs0

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @densitysk

    Thank you so much for providing the necessary details. We appreciate your patience and cooperation as we work towards resolving this matter.

    We’ve reached out to the Freemius team regarding your concern. They have suggested contacting their support directly for further assistance, as they require specific information that cannot be shared publicly.

    We recommend reaching out to them at their official support channel to provide the required details securely. Should you need any guidance during this process or assistance from our end, please don’t hesitate to let us know.

    We’re here to support you every step of the way!

    Warm regards,
    Support Team – WP Experts

Viewing 9 replies - 1 through 9 (of 9 total)
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