Slow queries

  • Resolved andy123321

    (@andy123321)


    4 years, 7 months ago

    Hello, I do have a paid version, and for some reason, the plugin slowing down the backend of woocommerce.
    I installed the “Query monitor” plugin, and it showed a massive amount of slow queries created by the plugin.
    We are hosting the website on Google Cloud and Google Cloud SQL. The monitoring of the database also showed high CPU utilization, which doesn’t look healthy. I believe we began faced this issue after the recent update.
    However, even before the update, is there actually that need to execute queries to the database at woocommerce backend products page even if the product images doest loaded? It slows down the website, we have around 1k products and 9k variations, the performance is critical in this case.
    Thank you in advance, looking forward to the solution

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Nabil Lemsieh

    (@nlemsieh)

    Hello @andy123321,

    Thank you for letting us know.

    We’re aware of that and we’re going to get rid of those queries in the next update later this week.

    Please note that it is not allowed to provide pro version support here. Instead, you can send us an email at support[at]sirplugin.com for further help.

    Best regards,
    Nabil

    • This reply was modified 4 years, 7 months ago by Nabil Lemsieh.
    Plugin Author Nabil Lemsieh

    (@nlemsieh)

    Hello,

    We shipped a new update that remove those queries.

    I’m going to mark this thread as resolved. Feel free to write us at support[at]sirplugin.com if you have any issue.

    Best,
    Nabil

    Thread Starter andy123321

    (@andy123321)

    @nlemsieh hello, just letting you know that there is no update was supplied yet.
    How long should we wait for the update to appear?

    Plugin Author Nabil Lemsieh

    (@nlemsieh)

    Hello @andy123321,

    Please send me your concern at support[at]sirplugin.com for further support. Providing support for pro version here is against the www.ads-software.com policies.

    Thank you for understanding.

    Best,
    Nabil

Viewing 4 replies - 1 through 4 (of 4 total)
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