Slow redirect from Place Order to Mollie Gateway

  • Resolved jnhghy

    (@jnhghy)


    3 years, 8 months ago

    Hello,

    It takes a very long time from the point a client clicks on “place order” to the moment the redirect to Mollie is triggered ( it takes up to almost 1 minute some times ).

    The issue is visible from different computers on different networks on different locations and with different browsers/OS-es.

    Plugin version we had troubles initially was 5.6.1 but we’ve updated to 6.1.0 and the issue is still there.

    Is there a way we can improve this?

    If there are logs or statuses we should share please let me know.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @jnhghy

    can you please try to test is when all other plugins a deactivated? Also, you get some errors in the Google console. Maybe there is a conflict with another plugin.

    Best regards
    Andreas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hey @jnhghy,

    I noticed that there still seem to be issues on your site.
    We advise using a recent version of the Mollie plugin as older versions like 5.6.1 could lead to longer loading times.
    Could you please open a support ticket as described here so we can learn more about what is happening on your site?: https://mollie.inpsyde.com/docs/how-to-request-support-via-website-widget/

    Please include your WooCommerce system report, the latest Mollie log file, and a link to this thread.
    You can find those under WooCommerce > Status > Get system report and WooCommerce > Status > Logs > “mollie-payments-for-woocommerce-2021-[…]” .
    Thanks!

    Kind regards,
    Niklas

    Closed because of inactivity

Viewing 3 replies - 1 through 3 (of 3 total)
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