Slow submission with WP-Forms pop-up

Hi @pgtouchpoint,

Thanks for reaching out!

I tested the popup form on your site, and based on the network details, the submission time took nearly 4 seconds. I understand you’d like to improve the response time, so I’m providing some details that I hope will help.

For your reference, here’s a screencast of my test. As you can see, most of the delay was due to “Waiting for server response” with the admin-ajax.php file.

The submission process relies on the admin-ajax.php file, and this time can vary depending on tasks such as:

• Verifying if the form submission is valid. This is influenced by the anti-spam settings you’re using in Settings ? Spam Protection and Security.
• If valid, the system then prepares the data and sends the notification email. This can be delayed depending on whether you’re using the server’s PHP mail function or an SMTP plugin (like WP Mail SMTP).
• Since you’re on WordPress.com hosting, server and security settings may also affect the response time for admin-ajax.php to process the form.

Additionally, since you’re using the popup form over a coming soon page, this might impact the time it takes to process the anti-spam validation.

Here are a few recommendations to troubleshoot:

1. Try using your form on a regular page instead of in a popup.
2. Disable all anti-spam options temporarily.
3. Use an SMTP plugin for sending emails.

If you notice an improvement in Network ? admin-ajax.php ? Timing while testing these options, I suggest reaching out to the WordPress.com support team and asking them to review the logs for anything affecting the response time.

I hope this helps!

Hi @pgtouchpoint,

We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!