Slow to solve bug and not really serious

  • I reported a bug for a few days, about the fact, that muted autoplay don’t work on Iphones. GOt answered that its not possible because of limitations etc. Then I checked website from other companies like clickfunnels or vidalytics, and they have muted autoplay working perfectly on iphones…

    So I reported that and got now different answer, like “we are working on that”…

    I really don’t like when companies give lame excuses and different answer when you confront them with the truth.

    And the reason why I now direct leave a review about that, is that I jus saw, that someone already complained about her about that, for already one month!

    So I’m really wondering if they are gonna to fix it. And on top of that, when you buy the software, there is no indication, that this function will actually not work for 25% of your users…

    They have a very good player with solid functions, but they are not very serious. So I’m not sure its a good idea to choose them for the long term…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Andre Gagnon

    (@2winfactor)

    Hi Antione,

    Thanks so much for your honest input.

    I’m happy to explain the situation bit more. The issue with Autoplay comes with the fact that we support several different sources for videos (Youtube, Vimeo, HTML5). Vidalyics and Clickfunnels do not.

    Each video type has its own quirks with iOS and autoplay. For example, we can do muted autoplay with these, but when a user clicks the play button to play the video with sound, iOS handles this differently depending on the source. In Youtube or Vimeo for instance, the browser does not “count” this as a user interaction on the video, since the gesture happened in our player and not the underlying iframe. So when a user clicks the play button, the video will freeze and refuse to play. Let me know if this makes sense.

    We are still trying to find a workaround for these type of situations, but it is taking some time. Our top goals for this project are speed and reliability. We don’t want to sacrifice the reliability of Presto Player until we are 100% sure the solution we have come up with works reliable across all versions of iOS.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @wpcrafter Do not report this review a third time.

    This review is feedback and there is nothing any forum moderator needs to do here. This plugin offers a pro version and uses the plugin page to advertise that. That means that a user who upgraded to the pro version is welcome to leave a review about that feedback.

    @antoine38 So far none of them do what we are asking for, I’m very sad about this plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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