• Resolved dev1122

    (@dev1122)


    We have an issue on our website related to slow checkout. When we click place order button on checkout the it takes 12 to 15 seconds to show the order confirmation page. We are using Square payment for processing.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)
  • Thread Starter dev1122

    (@dev1122)

    Hi @doublezed2,

    Were you able to test this issue at your side? I have put the site to 2 plugins and different theme for you. So that you can do your testing.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello dev1122,

    Thank you for your reply.

    I appreciate your efforts in creating a staging site.
    I can confirm that the issue is still occurring in the default environment.

    Since the issue is more related to the WooCommerce Square plugin, I suggest creating a new topic at the WooCommerce Square support forum.

    Please note that I am not requesting to restart the investigation but to continue over the relevant support forum. So kindly add a link to this thread in your new topic so we can continue the troubleshooting from this point.

    I appreciate your cooperation.

    Thread Starter dev1122

    (@dev1122)

    Hi @doublezed2,

    I have created the ticket there as well but this issue is really hurting our business can we get a quick fix to this? I really appreciate your efforts on this one. But this issue needs to be addresses ASAP.

    Will be waiting for your reply.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @dev1122,

    I have created the ticket there as well but this issue is really hurting our business can we get a quick fix to this? I really appreciate your efforts on this one. But this issue needs to be addresses ASAP.

    We understand the urgency of your situation and we apologize for any inconvenience this may have caused your business.

    If you’ve already created a ticket to our internal ticketing system, our team will get back to you as quickly as possible.

    We appreciate your patience and understanding during this time.

    Thread Starter dev1122

    (@dev1122)

    Hi @ckadenge,

    I was talking about the ticket with WooCommerce Square forum page. I have created a separate ticket there as well on instructions from @doublezed2.

    My only concern is to resolve this issue. As all of the people on this ticket as well were able to experience the same delay that I am experiencing in default mode, so I believe issue is there needs to be fixed as well.

    Hope you understand my point here!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @dev1122 ,

    We understand your concern, and we’ll definitely use this thread for reference to track what’s already been done. I’ve gone ahead and responded to your thread in the WooCommerce Square forum.

    Since we’ll continue with support there, I’ll go ahead and mark this topic as resolved.

    Cheers!

Viewing 6 replies - 16 through 21 (of 21 total)
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