• Resolved BelPixel

    (@belpixel)


    Dear Supporter,
    I’ve a problem with small popup after last update of wordpress. how can I erase this popup please? I tried to remove it from back office but nothing changed!

    Best regards
    Nader

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @belpixel

    Thanks for reaching out!

    On my personal site, I am not seeing this small popup.

    I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thread Starter BelPixel

    (@belpixel)

    Hi,
    Thanks for reply. this happened after last update wordpress or woocommerce. I attached screenshot:
    https://ibb.co/hWx4Vs4

    Best regards
    Nader

    Pranav R.

    (@pranavrana89)

    Hey @belpixel!

    We are not sure what exactly is triggering this empty message popup.

    Are all your active plugins up-to-date?

    This could be happening because of the cache as well. Please clear the following caches from the “WooCommerce > Status > Tools” section:
    1. WooCommerce transients
    2. Expired transients
    3. Orphaned variations
    4. Used-up download permissions
    5. Clear template cache
    6. Clear analytics cache

    Also, if you have any site cache plugin installed, clear that as well. Also, sometimes, hosting servers offer object caches; clear those too, and re-check.

    If this doesn’t help, perform a conflict test as specified here: https://woocommerce.com/document/how-to-test-for-conflicts/
    This basically involves disabling all plugins and switching the site to the default theme. Then enabling each plugin one by one to see which one causes the problem,

    Let us know your findings.

    Best!

Viewing 3 replies - 1 through 3 (of 3 total)
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