Hi @nanny7!
Those documentation and support ticket links aren’t connected to your issue, so you can ignore them.
The issue on your website is, that your server host didn’t set up, that base64 images would be served by the server as “images”. As you see here:
https://www.dropbox.com/s/gh2rr7cx4zjgz78/other.PNG?dl=0
if you copy/paste your html code of your website into a different server, the arrow displaying issue won’t happen there. In these proper cases, when you go to your website using Chrome -> Press F12 -> click on Network -> as you see on this image:
https://www.dropbox.com/s/8aq4ryx2xllwn0f/type.PNG?dl=0
select “img”, make sure that “Hide data URLs” is not selected -> select a “data:image” from the loaded/not loaded files, within its “headers” there should be an “image” type content header. In your case this does not happen, because the server doesn’t knows that this file type exists. You should ask your server host to fix this for you, so on your server too, “data” images would work.
Alternatively, at the Arrows:
https://smartslider.helpscoutdocs.com/article/1782-arrow
you could turn off “Base64”. That way the arrows would be regular images. But this is an error on your server, which should be fixed, and we don’t have options at all our base64 images (also you could have these kind of images elsewhere on your website too), so that is why I rather suggest resolving this issue with your server host.
About page scrolling:
At the Developer tab of your slider’s settings:
https://smartslider.helpscoutdocs.com/article/1806-slider-settings-developer
you can find a “Scroll to slider” setting. You should turn this setting off and then the scrolling issue shouldn’t happen anymore.
