SmartCat Design Customer Support Failure

  • I just finished reporting Smartcat Design to WordPress. Maybe I like to tilt at windmills.

    However, today I learned both my Athena-themed websites are broken (the slider issue being discussed).

    After searching for Smartcat Design customer support I found there are NO methods to actually contact a support person. Further, I searched on LinkedIn and find a company page with no information nor any people listed. I also find nothing on Facebook.

    I believe we have all been abandoned by this company. I’m going to start looking for a new theme for my sites. A terrible shame. I really enjoyed the look of Athena for my two photography companies. The sliders allowed me to share a few key photographs and info bits in a creative way.

    Matt Lit

Viewing 3 replies - 16 through 18 (of 18 total)

  • Thank you for following up. I purchased my Athena pro over 2 years ago. I guess I can’t get my money back..lol

    UPDATE: the link provided for the enable j query migrate helper did not help my jumbotron situation. It is still not sliding.

    I have been having some issues with Athena since I upgraded to WordPress 5.7.2. The search bar and contact form no longer came up and I lost the mobile menu, which meant the site could not be navigated.

    For anyone having issues with the Athena Theme, I seem to have had some success with using the plugin Version Control for jQuery. It enables you to change the version of jQuery that you’re using on the site, and this seems to be the bulk of the issues. SmartCat don’t seem to be keeping this up to date, so whilst you’re planning your migration away from this theme, this solution may save you having to do it in a hurry.

    I used the latest jQuery Core 1.13.4 and jQuery Migrate (git build).

    Hope this can help people, as this one was really frustrating for me.

    Regards

    Mark Andrews

Viewing 3 replies - 16 through 18 (of 18 total)
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