Smartforms Licence Upgrade to All In One still does not work

  • Resolved clivewilson

    (@clivewilson)


    2 years, 3 months ago

    The links from the pop-up notification in WP Admin do not work.

    Where the pop-up says “If you have a license of smart forms get an equivalent version for free!” it goes to a 404. How can you now know this?

    Also, if you click the All In One Forms link under the logo it goes to the Spanish WordPress page https://es-mx.www.ads-software.com/plugins/all-in-one-forms/

    If I upgrade, you don’t say if existing SmartForms will work or have to be changed/remade etc…? Why is it so hard to just explain the process properly?

    Smartforms is excellent and I’ve used it for years, but I’m sorry to say that developers can be really lazy with attention to detail on the final product (there are still little irritating things with Smart Forms that don’t quite work properly but will never be resolved), and whilst competitive products that offer amazing drag & drop form building might cost more, they are more commercially viable and professional.

    If you want users to upgrade or move to All In One Forms, then please make the journey easy and make it work. After all, we’re the people who have paid you through licence fees to be able to continue its development.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author EDGARROJAS

    (@edgarrojas)

    Hello!

    Thanks for your feedback, I would appreciate though if you could please keep your feedback constructive. Although comments like “developers are lazy” or “other products cost more but they are better and more professional” can be your opinion (which is totally respected) they don’t offer much to this conversation and can be taken as passive-aggressive insults. So I would appreciate it if you could please skip those.

    The issue you reported will be fixed and the message will be clarified to avoid this confusion and again thanks for the feedback =).

    Regards!

    Thread Starter clivewilson

    (@clivewilson)

    With respect, whilst I really like SmartForms and have been ‘with you’ for a few years, there are still minor irritations that have never been fixed, like the Captcha box showing in Spanish and it being tricky to get separation between elements in a row (sometimes the fields have no gap), and the uploads feature not actually controlling the file extensions that can be uploaded properly. As long as I’ve been using SmartForms these have been an issue, and because you make it so hard to get support or communicate (presumably because you have a family and are so busy) we, your paying customers, just get fed up trying.

    I appreciate you responding and committing to fixing the issues.

Viewing 2 replies - 1 through 2 (of 2 total)
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