SmartQuizBuilder (quiz) on website not working with CleanTalk

  • Resolved mel18

    (@mel18)


    1 month ago

    We have set up CleanTalk on my website, but it’s keeping form submissions from going through. CleanTalk isn’t allowing the user to continue with the quiz from SmartQuizBuilder and they get a prompt saying “Quiz Submission error”

    Is there a setting I need to change on CleanTalk for the quiz to work?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @mel18,

    I’ve tested your form. Most likely, your site uses a caching plugin, and some visitor parameters are transmitted incorrectly. It causes some incorrect filtering.
    Please do the following:
    1) WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Set cookies” to “Off” —> Save Changes.
    2) Set the cache refresh time to no more than 24 hours and clear the cache.

    Did it help?

    Thread Starter mel18

    (@mel18)

    Hi @dimitrycleantalk

    I already did this a couple of days ago, and it still does not work. Is there anything on the settings I need to turn off aside from turning off “Set cookies”?

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Please contact us via our private Ticket System: https://cleantalk.org/my/support/open

    We will need some personal information from you.

    Thank you.

    Thread Starter mel18

    (@mel18)

    Hi! Reached out to you through the link.

    Thank you!

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    We’ve received your message in our ticket system. We will continue our conversation there.

    Plugin Support SergeM

    (@serge00)

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 6 replies - 1 through 6 (of 6 total)
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