Smartsupp Live Chat issue with google page speedinsight

Hello,

thank you for your message. We are aware of it and we will make some improvements. We will inform you once those improvements are finished.

Any improvements in Smartsupp Live Chat issue with google page speed insight?

In google page speed insights getting follows errors.

Remove unused JavaScript

URL => …js/3.d02e7ee2.chunk.js(widget-v2.smartsuppcdn.com)
Transfer Size => 182.2 KiB
Potential Savings => 89.0 KiB

Avoid serving legacy JavaScript to modern browsers

URL => …js/3.d02e7ee2.chunk.js(widget-v2.smartsuppcdn.com)
Potential Savings => 13.0 KiB

Reduce the impact of third-party code Third-party code blocked the main thread for 790 ms

…js/3.d02e7ee2.chunk.js(widget-v2.smartsuppcdn.com)
…js/main.9d1e1e87.chunk.js(widget-v2.smartsuppcdn.com)

Avoid document.write()

Source /loader.js:1:17909(www.smartsuppchat.com)

Reduce JavaScript execution time 3.7 s

…js/3.d02e7ee2.chunk.js(widget-v2.smartsuppcdn.com) 835 ms => 713 ms => 55 ms

Serve static assets with an efficient cache policy 7 resources found

/loader.js(www.smartsuppchat.com) => 5 m > 7 KiB

Avoid long main-thread tasks 20 long tasks found

…js/3.d02e7ee2.chunk.js(widget-v2.smartsuppcdn.com) => 15,614 ms => 700 ms

• This reply was modified 3 years, 6 months ago by Ravi Makwana.

Hello,

We have started an analysis of changes introduced by Google in speed measurement and their impact on our chat box. That resulted in changes in the cumulative layout shift. Those changes are already available.

We do not expect to stop here. We plan to implement more changes that will increase chat box performance as well as its user-friendliness in configuration.
To get more information on how to optimize chat box, we do speed measurement and feature usage monitoring. In the speed measurement, Smartsupp works with an agency specializing in speed optimization of webs and e-shop to better target improvements in the chat box.

Feature usage is focused mainly on the JavaScript code of the chat box and how the chat box is constructed. Redesigning of this part may not only improve performance but also user-friendliness in the configuration of the chat box.
Unfortunately, performance optimization is not a quick task, but it requires long term focus and changes are introduced in small chunks during the whole year.

Thank you for your understanding.