Emoji’s not working on mobile

Hello @sdesign-1

Sorry, I can not replicate this issue on our side. The emojis on mobile is working fine. Please do these steps:

– Make sure you are using the most updated versions of Youzify, WordPress & your theme.
– Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
– If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
– Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme).

Let me know the results ??

Best Regards, KaineLabs Team.

Hi, I tried deactivating all plugins except BuddyPress and Youzify, changed to TwentyTwenty. I don’t have any caching active. The problem still exists. Any other ideas?

Tested on iPhone 13 and iPad, neither open the Emoji selection when clicking on the smiley.

Thanks

Hi @sdesign-1

May I know, do you test it on iPhone or Android Phone?

Best Regards, KaineLabs Team.

Hi, I test on both iPhone and iPad, thanks

Hi @sdesign-1

May I know what PHP version you are using on your server now?

Best Regards, KaineLabs Team.

Hi, on further investigation the Emoji seems to be working (on all PHP versions). The problem seems to be that it is very difficult to click the smiley icon in the right place. The clickable area is extremely small on mobile. I found that if I zoom right in I am able to click the link to open the smiley dialogue, but without zooming in it is almost impossible. Is there a way to increase the clickable area with some css? Thanks

• This reply was modified 2 years, 3 months ago by sdesign.

Hi @sdesign-1

That’s really weird because it’s normal on our side. We also test it on iPhone and the Emoji size button is fair enough to be clicked. Have you tried with Android?

best Regards, KaineLabs Team.

That’s strange, are you using Safari?

I have to tap about 20 times before I manage to hit the right spot. Once it opens the Emoji selector I can then open and close it easily. My daughter tried on her iPhone 12 and she had the same problem. My wife tried too. So it’s happening here on multiple devices, both iPhone and iPad.

Hello @sdesign-1

I tested it with Chrome Browser. Okay, we will try to test it with Safari and let you know the results. ??

Best Regards, KaineLabs Team.

Hello @sdesign-1

Can you please send me a screencast please? So I can investigate it further..

Best Regards, KaineLabs Team.

I’ve just used some CSS to hide it on mobile. It’s not really needed on those devices anyway. So I’ve just kept it on desktop.

Hello @sdesign-1

Can you please send me a screencast please? So we can see it clearly.

Best Regards, KaineLabs Team.

Hello,

Can you send me a screencast so I can see it clearly please?

Best Regards, KaineLabs Team.

Hi,

This isn’t resolved. Here is the screen recording you asked for.

https://synthgroups.com/wp-content/uploads/2022/08/IMG_3158.mov

Thanks
Alex

Hello @sdesign-1

Since you have opened a ticket on our Premium Support Forum. We will continue investigate this issue there.

Don’t worry, our agents will try their best to solve this issue. ??

Best Regards, KaineLabs Team.