SMPT mail no longer working

  • Resolved kadisaes

    (@kadisaes)


    4 years ago

    Yesterday i updated my woocommerce site and i have had the WP Mail SMTP PLUGIN installed for quite a few years and has worked sucessfully but yesterday it started to give an error everytime an order was placed in the woocommerce store and i am no longer receiving emails nor are clients receiving confirmations of their orders. I contacted my hosting company and they said the details i have registered are correct… Below is the error

    Versions:
    WordPress: 5.5.3
    WordPress MS: No
    PHP: 7.2.28
    WP Mail SMTP: 2.5.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not connect to SMTP host.
    Host: smtp.servidor-correo.net
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.0.2k 26 Jan 2017

    Debug:
    Mailer: Otro SMTP SMTP Error: Could not connect to SMTP host.

    SMTP Debug:
    2020-11-12 12:16:15 Connection: opening to smtp.servidor-correo.net:587, timeout=300, options=array()
    2020-11-12 12:16:15 Connection: opened
    2020-11-12 12:16:15 SERVER -> CLIENT: 220 relayout09-dsp.dominioabsoluto.net ESMTP
    2020-11-12 12:16:15 CLIENT -> SERVER: EHLO https://www.kadisa.es
    2020-11-12 12:16:15 SERVER -> CLIENT: 250-relayout09-dsp.dominioabsoluto.net250-PIPELINING250-SIZE 152400000250-ETRN250-AUTH PLAIN LOGIN250-AUTH=PLAIN LOGIN250-ENHANCEDSTATUSCODES250-8BITMIME250 DSN
    2020-11-12 12:16:15 CLIENT -> SERVER: STARTTLS
    2020-11-12 12:16:15 SERVER -> CLIENT: 502 5.5.1 Error: command not implemented
    2020-11-12 12:16:15 SMTP ERROR: STARTTLS command failed: 502 5.5.1 Error: command not implemented
    SMTP Error: Could not connect to SMTP host.
    2020-11-12 12:16:15 CLIENT -> SERVER: QUIT
    2020-11-12 12:16:15 SERVER -> CLIENT: 221 2.0.0 Bye
    2020-11-12 12:16:15 Connection: closed
    SMTP Error: Could not connect to SMTP host.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • guenstig-kochen.at

    (@guenstig-kochenat)

    same here

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi @kadisaes,

    from the error log it looks like there are some issues with the SMTP server:

    SMTP ERROR: STARTTLS command failed: 502 5.5.1 Error: command not implemented

    This is a response from the SMTP server… Maybe they changed some settings for their SMTP server. Please contact their support and show them this error. They should know what to do or how to fix it.

    Take care!

    eamonlaser

    (@eamonlaser)

    I’ve also got the same problem. It was all working until a couple of weeks ago.

    My email hosts asked me to try sending using localhost, port 25 and no authentication and that didn’t work. I’ve had to switch off SMTP Mailer plugin to get the forms to work.

    Versions:
    WordPress: 5.5.3
    WordPress MS: No
    PHP: 7.3.9-1+ubuntu16.04.1+deb.sury.org+1
    WP Mail SMTP: 2.5.1

    Params:
    Mailer: smtp
    Constants: Yes
    ErrorInfo: SMTP connect() failed.
    https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Host: smtp.interdns.co.uk
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1c 28 May 2019

    Debug:
    Mailer: Other SMTP SMTP connect() failed.
    https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    SMTP Debug:
    2020-11-20 14:44:03 Connection: opening to smtp.interdns.co.uk:587, timeout=300, options=array()
    2020-11-20 14:44:03 Connection failed. Error #2:
    stream_socket_client(): unable to connect to smtp.interdns.co.uk:587
    (Connection refused)
    [/home/spaceelevator/public_html/wp-includes/PHPMailer/SMTP.php line 344]
    2020-11-20 14:44:03 SMTP ERROR: Failed to connect to server: Connection refused (111)
    SMTP connect() failed.

    Thread Starter kadisaes

    (@kadisaes)

    My email hosts told me to do the same and it didn′t solve anything. In the end I delated the plugin and installed another one that is similar and it works perfectly.

Viewing 4 replies - 1 through 4 (of 4 total)
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