SMS not sending

  • Resolved khalil43

    (@khalil43)


    3 years, 11 months ago

    Hi, i used woosms on two websites for a long time without problems, today i noticed that on dashbord sms statusis “accepted” but customers are not receiving any sms, i tried on different numbers, with two websites. please help.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author BulkGate

    (@woosms)

    Hello,

    we have already noticed that you have also send this request by an email.

    It is being viewed by our team.

    I will marke it here as “Resolved” and we will finish it via email.

    Thread Starter khalil43

    (@khalil43)

    No it is not resolved,

    i received this email:
    “ Hello,

    As we have received update from our partner that our direct connection is down/blocked and we don’t have timelines on getting it back from partner.

    We have to switch on different traffic until further notification.

    I will let you know if it will be done.

    We apologize for the inconvenience caused due to this. ”

    we send tracking informations by sms, and we can not wait long time so please tell us if the problem will be fixed soon ( 1-2 days) we can wait, but if it will take more time, please tell us so we can switch to another service. thanks

    Plugin Author BulkGate

    (@woosms)

    Hello again,

    I have checked and we are now searching for some other route, we will try to solve it between 24 hours.

    We will let you know when we will have some update.

    • This reply was modified 3 years, 11 months ago by BulkGate.
    Thread Starter khalil43

    (@khalil43)

    any updates?

    Plugin Author BulkGate

    (@woosms)

    Hello,

    the issue should be fixed from the Friday′s evening.

    Can you check if it is working now?

    Thread Starter khalil43

    (@khalil43)

    Hi, thank you for reply,

    No, the history is not showing the list of sent sms ( empty history pag) and when i try to send an sms to customer (i tried with my phone number), it say “sent” but i do not receive any sms.

    Plugin Author BulkGate

    (@woosms)

    We have temporary issue with SMS history servers. Sending of SMS works correctly and SMS are delivered, but delivery reports will be several hours delayed. We are working to resolve the issue.

    When the issue will be resolved, can you please copy the SMS ID of the test messages and send them to the [email protected]?

    We will check.

    Thread Starter khalil43

    (@khalil43)

    Hi, i opened bulkgate, the sms histoy appear and the sms i sent to my phone appear in green, but in fact i did not receive sms:smsID: omni-w5xdar1rkr

    Plugin Author BulkGate

    (@woosms)

    Thank you for your update. We are checking what has happened. I will keep you updated.

    Thread Starter khalil43

    (@khalil43)

    Hi; the sms started to work; but instead of our company name; the sms come from “Verify”; how to fix it ? thanks

    Plugin Author BulkGate

    (@woosms)

    Hello,

    for Wana Corporate there is a registration needed.

    For this please contact us on email, as we will need some more info about you.

Viewing 11 replies - 1 through 11 (of 11 total)
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