SMTP and order completion

  • Resolved thecreator01

    (@thecreator01)


    2 months, 1 week ago

    Hello, after configuring SMTP, when the payment is made at the final stage, the thank you page is redirected to the payment page, and the thank you page is displayed after the payment page loads for a very long time. However, when SMTP is disabled, the thank you page is displayed very quickly. I tried the most popular SMTP plugins and the result is the same. So I don’t think there is a problem with the SMTP plugin. So what could be the problem?

    All other pages of the site are displayed very quickly.

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  • Hey there, @thecreator01! Thanks for contacting us. I’m happy to help you.

    As I understand you tried to use more than one plugin and the result was the same, correct?

    Do you mind sharing which plugins you used?

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

Viewing 1 replies (of 1 total)
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