SMTP -> ERROR

  • Resolved venemous

    (@venemous)


    10 years, 4 months ago

    Hello,

    i have a problem to get the newsletter plugin started.
    i cannot send any mails, because of this error

    SMTP -> ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)SMTP connect() failed.

    Thanks for your help.

    https://www.ads-software.com/plugins/knews/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author creverter

    (@creverter)

    I assume your issue is inside Knews > Config > Advanced > Submit method tab, in the results of the “test SMTP” button press. I’m right?

    Maybe your mailserver expects SMTP Secure value TLS / SSL…

    You should get all the configuration info from your mailserver provider…

    Kind regards,
    Carles.

    Thread Starter venemous

    (@venemous)

    You should get all the configuration info from your mailserver provider…

    I did. With Copy and Paste. I did not work. I tried to type in alle the information manually and it works now !

    But, i have another problem. I can not send any newsletters.
    There is an error.

    Error E-Mail could not send: .

    I can manually send the newsletter bei typing in the email address.

    Plugin Author creverter

    (@creverter)

    About copy & paste: maybe some blank space at the start or end of some value? We will add a space clean in next releases…

    About submit: there is two buttons in the submit page: first for schedule submit, and 2nd for manual newsletter. Seems you’re pressing the manual newsletter send without introduce an email into de field… We should check also…

    Please, confirm if it’s what I say.

    Carles.

    Thread Starter venemous

    (@venemous)

    About submit: there is two buttons in the submit page: first for schedule submit, and 2nd for manual newsletter. Seems you’re pressing the manual newsletter send without introduce an email into de field…

    I can send the manual newsletter (I introduced an email into the field).

    I have made a mistake. Yes, there are two buttons. I did not know, that the button for schedule submit is also the right button for immediately newsletters. (Schedule menas in Future for me).
    That was a misunderstanding.

    Thank you very much for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
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