SMTP Error

  • I am attempting to use SMTP to send mail and have the SMTP server set to this (https://smtp.elasticmail.com). When I attempt to send a test email from the troubleshooting screen I get the following errors:

    SMTP -> ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)
    SMTP Error: Could not connect to SMTP host.

    When I change the SMTP server to this (smtp.elasticemail.com) I get:

    SMTP -> ERROR: Failed to connect to server: (0)
    SMTP Error: Could not connect to SMTP host.

    Also, when I am using elastic mail. When I go to “Mailing Groups > Edit” and go down to the “Test Email Connection” button nothing appears to happen when I click the button. I have triple checked the SMTP credentials so those should be correct.

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  • Are you using SSL? I tried to set up SMTP with SSL and it didn’t work. I don’t think the SSL option was passing through from the settings page.

    I’ve manually added $ssl = True just inside the receivemail function in wp-mailing-group/lib/receivemail.class.php and that did the trick.

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