SMTP Error: Could not connect to SMTP host. Failed to connect to server

  • I made all the correct settings and it doesn’t work, it gives me these errors:

    SMTP Error: Could not connect to SMTP host. Failed to connect to server

    WP SMTP connection error

    Seems like there are some problems with the enterd information. Please re-check & re-enter it and hit the “Save changes” button.

    We recently made some changes regarding how we save the username and password in the database, namely we are encrypting them, so that might be the reason for the connection error. Re-entering and saving them should solve the issue.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @discovery10,

    Thanks for reaching out to us!

    Please go to wp-admin/options.php from your admin and search for the wp_smtp_status option.

    Please let us know what is written there. If you do not see this: encrypted please add it there and click on ‘Save’.

    Warmly,

    Beatrice.

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

    I have the same problem I followed the instructions above.

    https://ibb.co/vDR8zF8

    After I try to enter my SMTP details into the plug in I get the same error:

    WP SMTP connection error

    Seems like there are some problems with the enterd information. Please re-check & re-enter it and hit the “Save changes” button.

    We recently made some changes regarding how we save the username and password in the database, namely we are encrypting them, so that might be the reason for the connection error. Re-entering and saving them should solve the issue.

    When I revisit wp-admin/options.php smtp_status shows “not_encrypted”

Viewing 3 replies - 1 through 3 (of 3 total)
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