SMTP Error: Data not accepted

  • Resolved katewfff

    (@katewfff)


    3 years ago

    I am suddenly having an issue where an order has been placed but the emails from Woocommerce are not being sent. I am using WP Mail SMTP. The “from” address is the one hosted with the site through one.com. The email address these emails should be sending to is a Yahoo one. I have ticked the “force from” box and checked the SMTP settings with one.com but the issue persists. Sending a general test email works just fun, the error is only for emails triggered in Woocommerce.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Abiola Ogodo

    (@oaoyadeyi)

    @katewfff

    Kindly inform your host to help troubleshoot this using the guide below:
    https://kb.mailster.co/smtp-error-data-not-accepted/

    Thread Starter katewfff

    (@katewfff)

    Thank you. I have checked with the hosting provider and all is in order yet the issue persists. Emails from Woocommerce send in plain text but not html which gives the error. A test email sent from WP Mail Smtp is delivered without issue.

    Mirko P.

    (@rainfallnixfig)

    Hi @katewfff

    Since you’re using WP Mail SMTP for sending emails, which re-routes your emails through a 3rd party email service provider, if the plugin is not working as expected, I would suggest you reach out to the WP Mail SMTP support team directly: https://www.ads-software.com/support/plugin/wp-mail-smtp/

    Thanks.

    Thread Starter katewfff

    (@katewfff)

    Thanks, I will do so. Although all other emails from the site are working as they should through WP Mail SMTP, just not those triggered by WooCommerce.

    Margaret S. woo-hc

    (@margaretwporg)

    Hi @katewfff

    Thanks for letting us know.

    If the problem remains unresolved even after contacting WP Mail SMTP support, then please send over a screenshot of the email settings (WooCommerce > Settings > Emails) and we’ll take a look.

    Cheers

Viewing 5 replies - 1 through 5 (of 5 total)
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